For those EU countries not included in the list and for extra EU areas, the purchase process cannot be completed online. The Customer can however add the products he needs to the shopping basket and specify the shipping address. At this point his/her request will be forwarded to our Customer Care who will check the specific terms and laws of the country of delivery and will contact the Customer to confirm the possibility to send the goods and specify the transportation costs. The Customer will then decide If he would like to confirm the purchase order or not.
Products are packed by specialised staff, with exceptional care.
In order to preserve the most delicate products and avoid temperatures leaps, we use dedicated isothermal boxes and dry ice bags. Moreover, bottles and other fragile products are protected from accidental collisions by using specific packaging.
Purchase Order Management Process and Shipping of the goods
Purchase orders are usually taken care of within 1-2 working days from submission. For payments via bank transfer, the goods are shipped after receiving the payment (For more information on payment methods and other terms and conditions, please go to ‘Terms and Conditions’).
In order to avoid having the goods stored at the couriers’ warehouses over the weekend (couriers most of the times do not work on Saturday and Sunday), the goods are usually shipped on the following weekdays:
- Mondays, Tuesdays and Wednesdays for deliveries within Italy
- Mondays for deliveries to the other countries.
Purchase orders received from Tuesdays 5 pm onwards will most of the times be shipped on the following Monday, unless the Customer chose express delivery as way of transport.
Goods transport is taken care of by specialised couriers, as SDA, DHL and MAIL BOXES ETC.
During the online purchase process the Customer will be asked to select the transport type he/she prefers between standard and express delivery (if they are both available), but he will not be able to choose the courier. The most appropriate courier will be selected by our logistics team.
The Customer will receive the online tracking number via e-mail and will then be able to monitor the itinerary of his/her goods directly on the courier website.
vorrei informarVi che, ho ricevuto oggi alle 12,00 i pacchi che mi avete spedito lunedì 26 us.sono arrivati sani e perfettamente conservati,ho provveduto a far rinfrescare i formaggi visto il gran caldo,sono soddisfatto di tutto ciò, grazie a tutti Voi ed in particolare alla D.ssa Geraci con cui ho iniziato il primo contatto commerciale, sperando di poterci risentire per un nuovo ordine al rientro dalle vacanze estive. con i migliori saluti e buon lavoro.
Salve, volevo ringraziarla per la sua gentile attenzione. Il regalo e' arrivato puntuale ed e' stata una gradita sorpresa per mia madre. E' stata una fortuna trovarvi! Un saluto, buon fine settimana.